In Europe, you may return the product directly to the Kingston service centre at: Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, UK. Before returning the product, you must first obtain a Return Material Authorization (RMA) number from Kingston. An RMA number is obtained by contacting European Technical Support via Kingston's website: www.kingston.com/support. Conditions and freight requirements are as available at www.kingston.com/support